MyTravelLove Cancellation Policy

Last Updated: 30 September 2026

1. CANCELLATION BY THE CLIENT

1.1 Cancellations must be submitted in writing via email to admin@mytravellove.com or via WhatsApp to 079 576 2647.

1.2 The following cancellation fees apply to all confirmed bookings:

• Cancellations made more than 30 days before departure: 25% non-refundable deposit is forfeited. The balance (if paid) is refunded.

• Cancellations made between 14 and 30 days before departure: 50% of the total booking value is forfeited.

• Cancellations made between 7 and 13 days before departure: 75% of the total booking value is forfeited.

• Cancellations made less than 7 days before departure: 100% of the total booking value is forfeited (no refund).

1.3 All cancellations are subject to supplier terms and conditions (resorts, airlines, shuttle services). MyTravelLove will act on the client's behalf to minimise losses.

1.4 Refunds (where applicable) will be processed within 14 working days of the cancellation being approved.

2. CANCELLATION BY MYTRAVELLOVE

2.1 MyTravelLove reserves the right to cancel any booking due to unforeseen circumstances, including but not limited to:

• Force majeure (natural disasters, pandemics, civil unrest, etc.)

• Supplier cancellation or insolvency

• Insufficient minimum participants

2.2 In such cases, clients will be offered:

• A full refund of all amounts paid, OR

• An alternative booking of equal or higher value

3. NON-REFUNDABLE ITEMS

The following are non-refundable:

• The 25% deposit required to secure the booking

• Any third-party fees (visas, travel insurance, flights already issued)

• Any add-ons or optional extras already paid for

4. HOW TO CANCEL

To cancel your booking, please contact us:

📱 Call / WhatsApp: 079 576 2647

📧 Email: admin@mytravellove.com

🌐 Website: www.mytravellove.com

MyTravelLove – For the love of travel. Trust us with your travel plans.

MyTravelLove Refund Policy

Last Updated: 30 September 2026

1. GENERAL REFUND POLICY

1.1 All refunds are subject to the terms and conditions of MyTravelLove and its suppliers (resorts, airlines, shuttle services, etc.).

1.2 The 25% deposit paid to secure a booking is strictly non-refundable.

1.3 Refunds will only be processed once payment has been received and cleared from the client.

2. REFUND TIMELINE

2.1 Once a refund has been approved, it will be processed within 14 working days.

2.2 Refunds will be made via the original payment method used by the client (EFT, card, or PayPal).

2.3 Processing times may vary depending on the client's bank or payment provider (typically 5-10 business days after approval).

3. ELIGIBLE REFUNDS

Refunds may be granted in the following circumstances:

• Cancellation by the client in accordance with the Cancellation Policy

• Cancellation by MyTravelLove due to force majeure or supplier failure

• Overpayment or duplicate payment

• Service not delivered as described (subject to investigation)

4. NON-ELIGIBLE REFUNDS

Refunds will not be granted for:

• The 25% non-refundable deposit

• No-shows or late arrivals

• Early departures

• Missed flights, transfers, or activities

• Personal reasons (change of mind, illness, etc.) unless covered by travel insurance

• Any third-party fees already incurred

5. HOW TO REQUEST A REFUND

To request a refund, please contact us in writing:

📱 Call / WhatsApp: 079 576 2647

📧 Email: admin@mytravellove.com

🌐 Website: www.mytravellove.com

Please include your booking reference number and reason for the refund request.

MyTravelLove – For the love of travel. Trust us with your travel plans.

MyTravelLove Return Policy

Last Updated: 30 September 2026

1. NATURE OF OUR BUSINESS

1.1 MyTravelLove is a travel agency that provides travel and accommodation booking services. As such, we do not sell or ship physical products.

1.2 This Return Policy applies only to physical goods or merchandise sold by MyTravelLove (if any). For cancellations or refunds related to travel bookings, please refer to our Cancellation Policy and Refund Policy.

2. RETURN OF PHYSICAL GOODS (IF APPLICABLE)

2.1 If you have purchased a physical product from MyTravelLove (e.g., travel vouchers, gift cards, or merchandise), you may request a return within 7 days of receiving the item.

2.2 To be eligible for a return, the item must be:

• Unused and in the same condition as received

• In its original packaging

• Accompanied by proof of purchase

2.3 Certain items are non-returnable, including:

• Gift cards and vouchers

• Personalised or custom items

• Items marked as "final sale"

3. RETURN PROCESS

3.1 To initiate a return, please contact us:

📱 Call / WhatsApp: 079 576 2647

📧 Email: admin@mytravellove.com

3.2 Once your return is approved, you will receive instructions on how and where to send the item.

3.3 Return shipping costs are the responsibility of the client, unless the item was faulty or incorrect.

4. REFUNDS ON RETURNS

4.1 Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

4.2 If approved, your refund will be processed within 14 working days to the original payment method.

5. TRAVEL BOOKINGS

5.1 Travel bookings are not "returnable" in the traditional sense. Please refer to our Cancellation Policy and Refund Policy for details on cancellations and refunds for travel services.

MyTravelLove – For the love of travel. Trust us with your travel plans.

MyTravelLove Shipping Policy

Last Updated: 30 September 2026

1. NATURE OF OUR BUSINESS

1.1 MyTravelLove is a travel agency that provides travel and accommodation booking services. As such, the majority of our services are delivered digitally and do not require physical shipping.

2. DIGITAL DELIVERY

2.1 All booking confirmations, travel documents, and itineraries will be sent electronically via email to the address provided at the time of booking.

2.2 Digital documents are typically delivered within 24-48 hours of receiving full payment.

3. PHYSICAL SHIPPING (IF APPLICABLE)

3.1 If you have purchased a physical product from MyTravelLove (e.g., travel vouchers, gift cards, or merchandise), the following shipping terms apply.

3.2 Shipping within South Africa:

• Standard shipping: 3-5 business days

• Express shipping: 1-2 business days (additional cost applies)

3.3 International shipping:

• Standard international shipping: 7-14 business days

• Express international shipping: 3-5 business days (additional cost applies)

3.4 Shipping costs will be calculated at checkout and displayed before payment.

4. TRACKING

4.1 Once your order has been shipped, you will receive a tracking number via email.

4.2 You can use this tracking number to monitor the status of your delivery.

5. LOST OR DAMAGED ITEMS

5.1 If your item is lost or damaged during shipping, please contact us within 7 days of the expected delivery date.

5.2 We will work with the courier to resolve the issue and, if necessary, arrange a replacement or refund.

6. CONTACT US

For any shipping-related queries, please contact us:

📱 Call / WhatsApp: 079 576 2647

📧 Email: admin@mytravellove.com

🌐 Website: www.mytravellove.com

MyTravelLove – For the love of travel. Trust us with your travel plans.

MyTravelLove Terms & Conditions

Last Updated: 30 September 2026

1. INTRODUCTION

1.1 These Terms & Conditions govern the relationship between MyTravelLove ("we", "us", "our") and the client ("you", "your") when you book any travel service through us.

1.2 By making a booking with MyTravelLove, you agree to be bound by these Terms & Conditions.

2. BOOKINGS & PAYMENTS

2.1 A 25% non-refundable deposit is required to secure your booking.

2.2 The balance payment is due by the date specified on your booking confirmation (typically 5 days before departure).

2.3 Payments can be made via EFT, credit card, or PayPal.

2.4 All prices are quoted in South African Rand (ZAR) unless otherwise stated.

3. CANCELLATIONS & REFUNDS

3.1 Cancellations and refunds are governed by our Cancellation Policy and Refund Policy.

3.2 The 25% deposit is strictly non-refundable.

4. TRAVEL DOCUMENTS

4.1 It is the client's responsibility to ensure they have valid identification, passports, visas, and any other required travel documents.

4.2 MyTravelLove is not liable for any losses incurred due to invalid or missing travel documents.

5. TRAVEL INSURANCE

5.1 MyTravelLove strongly recommends that all clients purchase comprehensive travel insurance.

5.2 Travel insurance should cover medical emergencies, trip cancellation, lost luggage, and personal liability.

6. LIABILITY

6.1 MyTravelLove acts as an agent for suppliers (resorts, airlines, shuttle services, etc.) and is not liable for any loss, injury, or damage caused by these suppliers.

6.2 MyTravelLove is not liable for any delays, cancellations, or changes caused by force majeure (natural disasters, pandemics, civil unrest, etc.).

6.3 Our maximum liability to you is limited to the total amount paid for your booking.

7. CLIENT RESPONSIBILITIES

7.1 Clients must provide accurate personal information at the time of booking.

7.2 Clients must adhere to the rules and regulations of all suppliers and venues.

7.3 Clients are responsible for their own personal belongings.

8. PRIVACY POLICY

8.1 MyTravelLove respects your privacy and will only use your personal information for the purpose of processing your booking.

8.2 We will not share your information with third parties except where necessary to fulfil your booking.

9. COMPLAINTS

9.1 Any complaints must be submitted in writing within 14 days of your return.

9.2 Please email complaints to admin@mytravellove.com.

10. GOVERNING LAW

10.1 These Terms & Conditions are governed by the laws of the Republic of South Africa.

11. CONTACT US

📱 Call / WhatsApp: 079 576 2647

📧 Email: admin@mytravellove.com

🌐 Website: www.mytravellove.com

MyTravelLove – For the love of travel. Trust us with your travel plans.